May 2, 2024
Why customers choose Atlas Copco Specialty Rental?
Growth in business is usually an outcome of several smart decisions, use of latest technology, as well as an active adoption of advanced and innovative trends. India has seen exponential growth across many different sectors in the last few decades, be it information technology, infrastructure, healthcare, as well as renewable energy sector.
Construction too has played an important role in contributing to this success ratio, where the industry is expected to reach $1.4 trillion by 2025, with unique and useful luxury, commercial, retail, and residential units are planned that will be game changers.
To realize this herculean task, the market leaders need adept partners that are leading, not just from a technological standpoint, but also an innovation perspective. We have already covered why rental is imperative to the industry’s growth - reasons ranging from its cost-effectiveness to availability of quality equipment without worrying about maintenance issues.
While an expanding market sounds like a good idea, uncertainty should not be a part of the plan. Precisely why specialty rental gives the prediction of OPEX, offering access to new technology, easy scalability as per your business requirement.
Here are top 9 reasons why Atlas Copco Specialty Rental should be your number one choice for rental in India.
More Than Equipment by Atlas Copco Specialty Rental
What makes the Service team of Atlas Copco Specialty Rental, the first choice for the customers, over others?
At Atlas Copco, we strongly believe that there is always a better way to do things. The Atlas Copco Specialty Rental division has become and remained the primary service and solution partner for many reasons.
This is largely possible because of our well-trained staff - adept at handling technical anomalies, depending on their expertise of each specific product. Being available 24x7 and promptly responding to the customer requests has also proved to be very important.
Another reason we are a preferred service partner, is the fulfilment of our commitment. With our knowledgeable and qualified service engineers, we can restore customer machines delivering satisfactory solutions well within the committed time.
Our wide-spread geographical network of strategically located fleet depots in West and East (and two more coming in the North and South each) also act in our advantage, where we can quickly deploy service manpower and assistance.
Can you describe the flow of the process that takes place after someone books a product for rent?
When we receive a Job all the teams gets into mission mode. Sales service and logistics operations team works collaboratively to complete the job with customers at the centre of everything. Our sales engineers have been very agile and active when it comes to customer queries. So as soon as the sales engineer receives the order from a customer, the operation team is immediately notified about the received job with the necessary details. On the other hand, even the service teams are informed to ensure the product/equipment is in optimal condition, where testing and servicing begins. They also keep all the accessories ready.
Simultaneously, transport is contacted by the operations team for the shipment of the equipment. As soon as everything is ready, the machine is dispatched. The operations team then sends out all the details of the transport. Team leader or Service Engineer also connects with the customer and shares all the installation guidelines and instructional details. Once the site is ready for installation, we depute our service technician who is closest to the location. Once the on-site inspection is completed, we install the equipment.
Our database holds all the information about the availability of the equipment. So as soon as we receive a request, we check and arrange everything basis of this database. Our processes are designed, and teams are trained such that we can dispatch the machine on hours’ notice. The internal testing and servicing are to ensure that machines are in optimum condition so we can dispatch them in hours on a need-based basis.
Can customers run the equipment or is it better to rely on the technicians provided by Atlas Copco Specialty Rental?
As we are OEM’s, all our equipment at Atlas Copco Specialty Rental are extremely well-maintained. We also support them in installing these machines on-site, where everything is taken care of.
Since we have closely worked with all these machines, our service engineers are very well equipped to keep them in an optimal performance state. An operator will also offer complete peace of mind, as they are well-trained to understand faults and oddities in the equipment. This allows the customers to focus on their core business, without worrying about or wasting time behind machine issues. Our operators go through rigorous 3-month long in-house training, where they must pass the technical examinations, and only then are deputed on-site.
Moreover, they also handle several small and big operational measures such as daily machine maintenance, monitoring and recording machine parameters, keeping log sheets, periodic services etc. This greatly helps in predicting any failures which could otherwise go undetected, until the machine stops functioning, and resulting in a prolonged downtime.
That’s why we recommend having our operators on-site, as they can perform timely checks and easily make all kinds of preventive and predictive maintenance and fixes, saving our customers time and money. "However, our Machines are user-friendly and can be easily operated by customers; hence, we leave this decision up to the customers."
When it comes to the maintenance of the product, how does Atlas Copco Specialty Rental help the customers?
We ensure world-class maintenance to ensure uptime and reliability for our customers. Being an OEM, we strictly adhere to our Service Maintenance Steps. This is done through our main ERP system, where we create work orders. Our connectivity solution also helps us to monitor our equipment’s health and reliability. All preventive maintenance steps are logged, and the status of the machine is also updated on a regular basis. The same is monitored through our reliability chart in our Operation Database. We have the advantage of having a regional distribution center for our spare parts, where we have stocked up on all the parts. To ensure better uptime for our customers, we send some Critical parts along with the Rental equipment.
In case of emergencies, who do the customers contact?
A customer usually calls a service engineer or sales engineer in case of an emergency. This is because they are in touch with the customer on daily basis. We also have an internal platform called the Rental Service Desk application, where upon receiving a customer call, our service or sales engineer logs this request into the application, generating a ticket. This enables everyone to access the ticket and monitor the updates. Our customers can also reach out to us through the WhatsApp, where they can simply send a ‘Hi’ and we will get in touch with them at the earliest.
The number to do this is: +91 86000 45674.