This is how we do business
Sales and service
For us it starts with a strong customer focus. Our ambition is to have close relationships with all customers and to help them increase their productivity in a sustainable way. Sales and service are primarily direct, but complemented by alternative sales channels, e.g. through distributors, to maximize market presence. The Group has sales in more than 180 countries and about 80% of sales are made directly to the end user.
Our sales force consists of engineers with strong knowledge about the work that needs to be done and who have the ambition to offer the best solution for the customer’s specific application. The offer also includes service and maintenance performed by technicians. In each business area we have a dedicated division responsible for service. The responsibility includes development of service products, sales and marketing, technical support as well as service delivery and follow-up.
Stable service business
More than 40% of revenues are generated from service (spare parts, maintenance, repairs, consumables, accessories, and rental). These revenues are more stable than equipment sales and provide a strong base for the importance of service business.
The importance of service
- Increased customer satisfaction as service contributes to increased productivity
- Closer relations with customers
- Stable revenues
- Optimized business processes
- Enhanced product development
- High growth potential
At Atlas Copco we are convinced there is always a better way of doing things. Innovation and product development are very important for the Group. A key activity is to design new or improved products that provide tangible benefits in terms of productivity, energy efficiency and/or life cycle cost to the customer and, at the same time, can be efficiently produced. Atlas Copco protects technical innovations with patents.
Innovation also includes better processes to improve the flow and utilization of assets and information. Innovation will improve customer satisfaction and contribute to strengthening customer relations, the brand, as well as financial performance. Overcapacities and waste must always be challenged.
Visit the page innovation for more information about innovation at Atlas Copco.