Atlas Copco USA - Atlas Copco local jobs

IT Customer Service Manager (United States)

Sat, 15 Jun 2013 00:00:00 +0100

Atlas Copco Business Services, IT is looking for an experienced IT Manager to join our dynamic and international service organization as IT Customer Service Manager (US East) located in Rock Hill, SC. Specific Job responsibilities include:

·Key member of North America AC Business Services, IT Customer Service team.

·Assist at a regional level and lead from area/local perspective in developing capabilities of the regional service team with overall goal of increasing customer focus and satisfaction.

·Manage the Customer relationships and own customer Service Level Agreements.

·Identify, investigate and recommend changes in the delivery of services, aimed at reducing cost and improving the quality of service to the customer.

·Identify opportunities and assist customers in their future plans

·Speaking partner for the Customer within the region to collect and own their requirements / needs. Act as main escalation point for the customer support functions, requests and projects within the responsible region.

·Produce statistics reports, activity reports, weekly and/or monthly management reports and customer ad hoc reports as required.

·Manage and participate in monthly and quarterly customer meetings, provide updates and feedback on the activities, projects and improvements being undertaken by the organization, also collect customer requirements and future plans to develop action plans prepare to meet the requirements

·Manage & Lead Local/Area Team: Develop skill and roles, set prioritization. People development, coaching, initiation and implementation of team building exercises where appropriate, to increase team's motivation and maintaining team's moral.

·Manage the Service Desk and Incident Management function, including follow up regarding service delivery of all AC Business Services, IT Specialist Support organizations, as IT operations, Business Systems, WFC Workflow & Collaboration and Global SAP such that incidents are resolved in a timely and effective manner with the aim of highest customer satisfaction . (This role also includes managing Service Desk with centralized and local support functions.)

·Maintain a good working relationship with the other AC Business Services IT Specialists Support organizations to provide highest quality support

·Lead and manage internal and customer projects.

·Manage Vendors and interface with Service Delivery and external Project Managers.

·Financial Management including cost center review, planning, cost control, forecasting.
·Process improvements, design, documentation and implementation for improved performance and user experience.

A/P Accountant (United States)

Thu, 13 Jun 2013 00:00:00 +0100

Enter vendor invoices into the accounts payable system and prepare payments, and perform reconciliations

Accounting (100%) – Enter vendor invoices into the accounts payable system.

Prepare payments.

Perform daily A/P reconciliations to G/L

Perform periodic reconciliations with vendors.

Enter customer credits and issue manual invoices.

Prepare invoicing for prepaid and subsequent freight billing.

Provide back-up coverage for accounts receivable cash and adjustment posting.

Distribute department mail.

Perform other duties as assigned.

Follow the Atlas Copco “Safety First” policy with the vision of zero work related accidents.
Take all necessary actions to employ sustainable processes to safeguard the Groups’ targets for Quality/Environment/Safety and Health.

AIRnet Sales Manager - Chicago (United States)

Thu, 13 Jun 2013 00:00:00 +0100

Product Sales (90%) – Prospect, source, and maintain quality customers in assigned area. Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project number of contacts to be made. Manage, call on, and sell products directly to customers in assigned area. Follow up on new leads and referrals resulting from field activity. Establish rapport and maintain regular contact with existing and new customers. Respond promptly to customer inquiries. Actively engage in planned prospecting activities geared at increasing the customer base.

Obtain, develop or otherwise prepare, deliver, and present sales materials, exhibits, and promotional programs. Prepare for and attend exhibits, conferences, meetings, and other local, regional, and national promotional opportunities.

Prepare and present quotes, proposals, pricing, credit terms. Oversee customer services through quality checks and other follow-up; identify and resolve customer concerns.

Maintain a professional image at all times through personal actions and initiatives. Enhance division and Company reputation and brand image by consistently working to implement the Company’s core values of commitment, interaction, and innovation.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees relevant to this mission.

Personal Development (5%) – Update job knowledge (for both products and sales/marketing strategies and skills) by participating in the following: educational opportunities, reading professional publications, networking, and participating in professional organizations.

Reporting (5%) – Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. Report on special developments, information, or feedback gathered through field activity, including recommendations for product, and evaluation of competitive developments.

Perform other duties as assigned.

Service Technician - Lynchburg, VA (United States)

Fri, 07 Jun 2013 00:00:00 +0100

Perform routine, preventative maintenance and repairs on oil injected and oil-free air compressors. Needs to have a strong electrical background, experience with VSD, controllers, and motor controls. Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning compressors, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs test and document the proper operating parameters of the compressor. Provide basic tools to accomplish job along with normal maintenance of tools and equipment.

Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.

Develop rapport with customers through effective communication, interpersonal skills, and professionalism.

Serve as an ambassador for the company, promoting the Atlas Copco “Way”.

Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.

Purchasing Assistant/Order Administrator- EDMAC (United States)

Fri, 07 Jun 2013 00:00:00 +0100

Purchase Orders are updated daily as to allow Customer Service Reps to properly advise customers of lead times of incoming product. Will additionally place back order and drop ship orders with approval of Sales Manager.

As Purchasing Assistant/Order Administrator, duties will not be limited to purchase order follow-up and orders. Job will also involve the assistance with the scheduling of freight shipments and documentation.

Purchase Assistance/Order Administrator Functions:
Daily maintenance and review of Open Purchase Order, Unconfirmed Open PO & Direct Shipment Reports to resolve an issues quickly
Expedite vendor confirmations via phone & e-mail daily.
Responsible for daily back order purchasing and over shipments.
Scheduling of freight shipments domestically using Mesca system.
Daily review EDI orders for accuracy; follow up on any issues discovered
Other duties as assigned by Management

Shipping and Transport Admin- NASC (United States)

Thu, 06 Jun 2013 00:00:00 +0100

General

The Shipping and Transport Admin is responsible for the day to day clerical and shipping office functions of the shipping and transport department. This includes receiving product into the NSC BPCS system.

Key Responsibilities
Billing of NSC SO’s. Input tracking info, and other information where applicable.
Answer emails regarding any billing or Transport team issues
Assist with Export documents, receiving worksheets and US Customs Compliance for exports
Receive incoming inventory in to the BPCS system, researching variances
Keep an Excel log of all the shipments that have been received in
Works with Hazardous Goods Compliance and follow up
Will help with Transport team ‘best practices’ of carrier selection and monitoring of performance
Assist audit department with freight invoices to ensure accurate coding and payment amounts
Other tasks as assigned by Supervisor or Management

CTS Marketing Specialist (United States)

Thu, 06 Jun 2013 00:00:00 +0100

General Description – Promote the development and growth of the Aftermarket Product line through the development and successful implementation of business development and marketing communications plans and excellent customer support and service.

Roles and Responsibilities

Business Development and Marketing Communications (70%) – In consultation with the Aftermarket Marketing Manager, create and implement business development and marketing communications plans. Present plans to Customer Center, and Distributor sales employees, and coordinate/motivate sales efforts to achieve established growth and sales goals. Provide monthly reports to management regarding the effectiveness of business plan implementation in achieving sales goals.
- Develop and distribute product price lists and relevant technical data to Customer Center, Direct, and Distributor sales employees. Create quotations, and quotation standards and systems to ensure excellent, prompt response to customer inquiries. Review competitor positions and create competitor comparison reports. Based on these reports, provide recommendation to management regarding products that could/should be developed.

Warranty Claims (30%)- Review and process warranty claims for piston and rotary compressors using BPCS and Wesfield warranty system. Work with Technical Support Representatives to properly enter & process material that must be replaced for end-users or distributors and manage materials that are returned as needed. Prepare and distribute status reports and other notifications for internal review based on this review and analysis.

Perform additional duties as assigned.

Edmac- Performance Filtration Inside Salesperson (United States)

Tue, 04 Jun 2013 00:00:00 +0100

Reporting to the Sales Supervisor, the inside sales role is responsible for researching, finding and proactively creating new customer accounts and achieving monthly and annual sales goals. You will leverage market and geographic information against industry potential client lists to increase parts sales business and establish strong long term relationships with your customer network. You will provide high quality and accurate quotes in response to customer requests, you will track and follow up on all leads and quotes actively selling/promoting products to convert quotes to orders.