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Best Practice- Turning Machine Data into Proactive Service with SmartEvents

19 August 2025

Blog

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The industrial machinery landscape is rapidly evolving, and connectivity is no longer a luxury, it’s a necessity. With over 40,000 connected machines in our global fleet, we’ve laid a strong foundation for transforming raw data into actionable insights. Now, we’re entering a new phase: using SmartEvents to proactively support our customers and reduce their downtime, making a real difference in the field.
 

What are SmartEvents?

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All the intelligence that has been captured in the past years, is applied to our worldwide fleet to discover patterns. Analyzing these patterns and automating triggers upon them, is what we call SmartEvents.

These SmartEvents can run 24/7 on the fleet and will trigger a warning when pattern detected, or threshold is surpassed.

This proactive approach allows our teams to act early, increasing machine uptime and enhancing customer satisfaction.

Validation from the field: best practice from the Nordics

The Nordics Center has been instrumental in validating this first batch of SmartEvents. Two recent cases illustrate the real value of our SmartEvents and demonstrate how we can strengthen customer relationships and improve service efficiency.

Case 1: Engine speed too low
Case 1: Engine speed too low
A SmartEvent notification flagged an issue with engine speed on a compressor. The Customer Center contacted the customer, and a service technician was dispatched. The root cause was identified as a broken hose on the differential pressure sensor of the diesel particulate filter (DPF). While the engine manufacturer’s technician had previously visited the site and cleared the error codes, our technician diagnosed and resolved the actual issue by replacing the hoses and following the relevant service bulletin from the OEM.

This case highlights the added value of our service expertise and the importance of acting on SmartEvent notifications promptly.
 
A SmartEvent notification flagged an issue with engine speed on a compressor. The Customer Center contacted the customer, and a service technician was dispatched. The root cause was identified as a broken hose on the differential pressure sensor of the diesel particulate filter (DPF). While the engine manufacturer’s technician had previously visited the site and cleared the error codes, our technician diagnosed and resolved the actual issue by replacing the hoses and following the relevant service bulletin from the OEM.

This case highlights the added value of our service expertise and the importance of acting on SmartEvent notifications promptly.
Case 2: Check Compressor Oil
Case 2: Check Compressor Oil
A SmartEvent was triggered based on a logic that monitors repeated compressor oil warnings and running hours. When the oil level is below the required minimum level at least 5 times in 14 days, a SmartEvent gets triggered. The Customer Center contacted the customer to recommend checking the compressor oil level, which was indeed running low.

The customer, whose fleet operates across Europe, appreciated the proactive support and expressed interest in receiving similar notifications in the future.
 
A SmartEvent was triggered based on a logic that monitors repeated compressor oil warnings and running hours. When the oil level is below the required minimum level at least 5 times in 14 days, a SmartEvent gets triggered. The Customer Center contacted the customer to recommend checking the compressor oil level, which was indeed running low.

The customer, whose fleet operates across Europe, appreciated the proactive support and expressed interest in receiving similar notifications in the future.
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Why it matters

For business development managers, SmartEvents offer a compelling value proposition to customers. For sales engineers, they provide a differentiating feature that enhances our product offering. And for technicians, they enable faster, more targeted interventions that reduce downtime and improve service outcomes.


SmartEvents are not just a technical innovation, they are a strategic tool that helps us deliver smarter, more responsive service and help our customers getting the most out of their machines. And that’s the promise we make to our customer. Stay tuned for more insights! 

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What’s next?

The Connectivity team continues to refine SmartEvent logic and expand the library of use cases. Lead automation is currently under development, and efforts are underway to integrate SmartEvents more deeply into our service offerings.


A dedicated contact channel will soon be available for Customer Centers to propose new SmartEvents. This collaborative approach ensures that our predictive capabilities evolve in line with real-world needs.