We understand how expensive downtime can be. TechCover Uptime keeps your software protected by giving you on-site support tailored to your real-time needs.
ToolCover Uptime includes:
• Committed response times of < 30 minutes for production critical incidents.
• Remote product support.
• Root cause analysis and provision of problem resolution.
• Regular product updates. *
• Remote application support
• Database monitoring and remote supprt
• On-site shift support (1 x shift included)
• KPI alignment and performance reporting.
For your operation this all adds up to minimize line stoppages and production, quality and data loss, optimized resolution times and maintenance resources and the lowest total cost of software ownership. TechCover Uptime also provides you a full insight of your software current issues.
TechCover Uptime is our premium TechCover product.
Contact us for more information.