With a global network of service technicians, we are always close to our customers to ensure you get the very most from your systems. We stand behind our products through our preventive maintenance programs and smart servicing schedules.
Your maintenance and operations strategy has an impact, both on how smoothly your production runs and to your bottom line. Spare parts stock and a reliable process flow also need your attention. After your systems are installed, an analysis is performed with special attention to safety, process optimization and availability. Custom service packages are available based on your needs to cover your industrial dispensing, self-pierce riveting and flow drill fastening solutions.
This is the critical question you may need to ask yourself. Actual down time is affected by your choices, choosing to replace in favor of repairing often comes as a direct effect of not having the necessary know-how available for maintenance and engineering within your organization.
Trust us with your repairs and spares, we have will stock your spare parts – so you don´t have to. We have high quality spare parts in stock – so you do not have to. Having a defined spare parts strategy can make the world of a difference in your process as well as your budget.
Depending on your needs, you may choose a repair strategy for a smoother process and maintained budget. Get set up with a tailored plan and an expert team for repairs. You will gain a lower cost of ownership and control over quality and process. With an experienced service partner and a tailored solution to your needs you will have shorter lead times and a reduced stock of spare parts.
Individual repair, easy repair, and express repair options are available based on your wants or needs.
Our preventative maintenance offering ensures maximum plant availability so unscheduled service is avoided and replacement-part costs remain low.
Our Service Level Agreements provide various packages that range from basic 24/7 helpdesk support to protection, stability and uptime.
Long-term training means that we can individually adapt to each and every customer. Our trainers are educated in both teaching methodology and in the technical specifics of our products; they use an effective, goal-oriented educational approach.
Our customer-oriented training is done by well-trained, full-time trainers as well as experienced service technicians providing customer-oriented solutions and practice-oriented training programs. We also hold regular training sessions for our service employees with regular technical updates from our development department so we are able to meet the requirements of all of our customers.