In 2017 Emily Heron joined the Atlas Copco team as a Service Technician. She is based in Alliston supporting Honda with on-site service. Her daily tasks include picking up incoming tools, checking them into the system, handling customer service emails and managing the inventory for parts as well as working on tool repairs.
We asked Emily a few interview questions:
When I first read the job description, my initial reaction was that I thought the job sounded really cool! I enjoy working on my motorcycle and hands on work which is why I thought this position would be fitting for me. I had some doubts whether I would be selected for the role due to the volume of applicants and my lack of professional experience. I put myself out there and applied because I was so interested in the position and ready for professional change. I was selected for an interview and the Managers were very flexible to fit the interview around my current work schedule. The interview went well and I found common values with the organization.
Our customers are great. They have high expectations, but the Atlas Copco team does a great job at servicing their needs.
Every day is different and my job entails a variety of tasks. It keeps you on your toes and keeps your mind engaged and challenged.
The most important thing is the attitude. Having confidence in yourself and your abilities can help you face adversity. Having a can do attitude and not letting naysayers get you down will help you earn the respect of others.
I would tell someone to challenge themselves and don’t be afraid to try new things that may be outside of your comfort zone. Learn everything and anything you can! This job requires knowledge of mechanical, electrical, and technological fields. My message to other women who are interested in becoming a Service Technician is to put yourself out there. Explore and expand your knowledge in your personal life and then you will feel more confident going into an interview situation for a job. Don’t just follow the path you think is set for you because it’s what you’re being told to do.
I had the opportunity to participate in the local Service Olympic to represent the Tools and Assembly Division. It was a great experience to work with my colleagues and prove to myself that I have what it takes to do this work. I placed 3rd!
Today, Emily Heron aspires to help others succeed by becoming a trainer in the organization.