In the rental industry, uptime drives profit. Every minute a machine is down means lost revenue. To address this, Atlas Copco Power Technique Nordic partnered with selected rental companies to pilot a smart, hands-on solution: regular meetings and strategically stocked shelves - bringing parts, expertise, and trust directly to the depot floor.
The Innovation: Self-Stocking Shelves
The initiative empowers rental customers to stock tailored service kits on-site. By doing so, it dramatically shortens and simplifies their process for service internally. Technicians no longer need to search for, order and wait for parts as they simply pick the right kit off their shelf and get immediately to work.
Each shelf is organized with part numbers and kit prices, allowing for quick service logging and efficient inventory management. It’s a smart concept with a significant impact.
How it works
- Tailored Planning: Atlas Copco’s sales engineer analyses, together with the rental service technicians, the fleet and creates a custom kit list.
- On-Site Setup: Shelves are labeled and stocked for easy access and visibility—no outdated inventory, just smart purchasing.
- Collaboration: Regular visits ensure stock is replenished, upcoming projects are discussed, and technicians receive ongoing support.
At first, I was just restocking parts. But as I kept showing up, I built trust. Now I give proactive advice, check machines regularly, and help ensure total fleet care.
Bottom line: More uptime and more profit
Christer Andersson, Cramo
Rental companies often face challenges with machine downtime, inefficient and too time-consuming maintenance processes due to hassle finding correct parts and information. Technicians were spending valuable time searching for tools and information across multiple platforms, which impacted fleet performance and rental availability. Atlas Copco’s approach starts with understanding the customer’s workflow and fleet. Each visit becomes an opportunity to introduce helpful tools like Power Connect and My Atlas Copco, while offering hands-on guidance.
Christer Andersson, technician for generators and compressors at Cramo says:
“I really appreciate the visits from Atlas Copco. The local stock makes my work easier, and I gain valuable insights. It’s not just easier—it’s more efficient.”
Angelos adds, “Customers are very satisfied with this solution because it helps them save both time and money. That saved time becomes profitable—the depots can keep their fleet in better condition and increase rental hours. Ultimately, it’s about staying organized and efficient, which frees up valuable time for rental fleets.”
Result at a glance
- Instant access to parts: Technicians know exactly what’s available, reducing delays.
- Faster turnaround: Machines return to operation quicker, minimizing costly downtime.
- Cost Efficiency: Time saved translates directly into increased profitability.
- Expert Support On-Site: Technicians rely on Atlas Copco not just for restocking, but for hands-on guidance, answering tricky maintenance questions and providing software updates.
- Operational Efficiency: Technicians maintain full schedules without hassle or delay.