21 February 2019
For any company it is gratifying when customers request repeated service. When that customer is of the calibre of a well-known luxury motor vehicle manufacturer located in South Africa, it is a very sound endorsement indeed!
Although the hire was to the facilities management customer, the request for our services came from their customer in turn; to which we have hired compressors a number of times previously
"The customer required two of our largest Atlas Copco 1500 cfm compressors over a period of some two weeks. We immediately sprang into action, and were able to deliver the compressors the same day that they were requested," she says, pointing out that the compressors are noteworthy in that they are truly oil-free. “This is something which was vital for this end-customer, as the compressed air is being used by the automotive manufacturer's paint shop,” she explains.
"While other companies might offer oil-free compressors, their air output does not have the same 100% contaminant-free air quality which our Class-0-rated oil-free compressors have. A contaminant in the paint could have very serious consequences," Enslin points out. "With the number of vehicles that are produced at the plant, were a contaminant to find its way into the paint, the consequences for the manufacturer could be serious indeed. With a production capability of up to 75 000 units a year, and over 85% of all vehicles produced destined for the end-customer’s international markets in the USA, Taiwan, Japan, Singapore, New Zealand, Hong Kong, Australia, Sub-Saharan Africa and Canada, the South African plant has to meet the highest international quality standards.”.
Before the compressors were delivered to the plant, they were first scrupulously checked by our skilled technicians.
"No machine goes out of our yards unless it has been through a rigorous checking schedule," she continues, adding that with all our machines, when they reach a certain number of operating hours they are automatically replaced. "This way our customers, when they hire from us, have an 'as new' rental experience," she adds.
With this particular hire – as with all others – the customer has the peace of mind of knowing that if there is any sort of issue with the rental, our staff are contactable around-the-clock, 7 days a week, to deliver a solution.
I have been with Rand-Air for 21 years now, and all my regular customers have my phone number. If there's an issue, they can phone me at 2 in the morning and we will have a technician on the road immediately to ensure our machines continue to deliver consistent, quality and safe service
When the two compressors were delivered to the motor vehicle manufacturer’s facility, they were also accompanied by a technician who made sure the coupling of the compressors to the plant’s reticulation went smoothly.
As we supplied diesel compressors, connecting them was a very simple 'plug and play' operation.
Asked about customer feedback, she explains that the company was very happy with the standard of Rand-Air's reliable equipment and excellent service. "While we are always pleased to be of service to a prestigious company such as this, we make a point of offering the same standard to all our customers irrespective of who they are. Ultimately, it makes us very proud when our customers look to us to sustain the productivity of their operations," Enslin concludes.
Atlas Copco Group
Great ideas accelerate innovation. At Atlas Copco we have been turning industrial ideas into business-critical benefits since 1873. By listening to our customers and knowing their needs, we deliver value and innovate with the future in mind.
Atlas Copco is based in Stockholm, Sweden with customers in more than 180 countries and about 37 000 employees. Revenues of BSEK 95/ 9 BEUR in 2018. Learn more at www.atlascopcogroup.com.
Specialty Rental is a division within Atlas Copco’s Power Technique business area. It serves customers in all industry segments around the world with temporary air, power, flow, steam and nitrogen rental solutions. The specialty rental services are offered under several brands. The divisional headquarters is located in Belgium.
With 11 branches and agencies spread across Southern Africa, and eight in South Africa, Rand-Air continues to expand its footprint to service a diverse market. Since 1973, Rand-Air has been driven by an ethos to exceed customer expectation and satisfaction. This is complemented by a product offering that adheres to the highest quality standards in the industry. Rand-Air’s staff products portfolio includes oil-free compressors, industrial air compressors, diesel compressors, electric air compressors (all screw compressors), diesel generators and lighting towers.
As the market leader in portable air compressors and generator rental, Rand-Air upholds its reputation through regular training and upskilling in business related and product-specific matters.
Rand-Air is part of the Atlas Copco group and is a Level 4 B-BBEE rated company.