I have been with Atlas Copco Pakistan for the last one and half years in the Compressor Technique Service division as Sales Admin Coordinator- South.
Being the backbone of our sales department, my role is to complete the sales process from inquiry to the delivery and subsequently payment clearance while keeping customers posted on their order's progress.
I am responsible to provide a timely response, maintaining all sales records and data as per ISO, preparing service plans, proposals and contracts on C4C, and getting the feedback from customers and distributors through Falcon Surveys and NPS.
My week starts with the sales review meeting in the morning, in which we mostly foresee upcoming tasks, leads, opportunities, and respectively orders. I streamline all the quotations, proformas and carry forward tasks from last week. Then I do follow up calls to the customers on receivables. Each day ends with an update of the inquiry and order-tracking sheet.
The second day follows with all the above tasks along with interdepartmental follow-ups, including the logistics department and finance department. I update customers about their deliveries and shipment status in coordination with logistics.
Sales tax Invoices are sent to the customers with strong follow up whose advance payments are awaited. I facilitate all queries from our distributor including stock order performas, technical support, weight and volume, and pricing.
All local orders are booked for advance and credit customers with close interdepartmental follow-ups and approvals. LC draft vetting and amendment follow-ups for indent orders are also done the same day.
Friday is NPS day. I upload client and order details on our internal software, Falcon. Then I follow up with the Falcon team and customers for responses. Along with that, I send shipping documents to the customers whose shipments have been arrived, update customers about their pending payment statuses, and mark them for follow up in the next week.