More than compressors: Atlas Copco launches Utility Room Service Plan to maintain all types of rotating equipment
Atlas Copco’s Compressor Technique Service division has introduced the Utility Room Service Plan, through which it offers to maintain all types and makes of rotating equipment used in a production environment. This new service enables industrial companies to streamline their maintenance processes by working with a single service provider and local point of contact. Atlas Copco is rolling out the Utility Room Service Plan nationwide following a successful 12-month trial with a leading plastics packaging producer in the UK.
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The Utility Room Service Plan, which is operated by a local member of Atlas Copco’s nationwide network of service engineers, can be tailored to cover the maintenance of all the rotating equipment in a plant’s utility room. This includes water pumps, refrigeration units, vacuum pumps, air compressors and blowers. As Brian Barnes, UK Business Line Manager for Atlas Copco Compressor Technique Service Operations explains:
Our Utility Room Service Plan helps industrial users to work more efficiently. This is because it eliminates the need to negotiate individual manufacturers’ aftermarket offerings, employ a third-party facilities management team or develop the maintenance capability of an in-house engineering department.
Liam Grimwood, Plant Engineering Manager for Alpla UK in Port Sunlight where the Utility Room Service Plan successfully underwent a one-year trial, comments:
There's nothing more frustrating than not knowing who to contact in a breakdown situation. Or worse yet, having to coordinate multiple suppliers to bring your production back online
Within the hassle-free service, all procedures are carried out with the same level of professionalism and care that Atlas Copco applies to compressed air or vacuum pump equipment. Atlas Copco engineers are committed to protecting customers’ equipment inventory investment in strict accordance to the original manufacturers’ operation guidelines.
Every day our engineers see machinery, new and old, in good or improvable states, from the widest range of manufacturers imaginable. They pick up on good and bad practices at sites across multiple industries and can advise with an outsider's view on where to improve a customer’s system. More exposure means more experience.
As long-term key account customers for Atlas Copco CTS division’s compressor maintenance services, Alpla’s plant management team saw the logic of extending this activity to cover all of the plant’s essential rotating equipment, which included the servicing requirements for its vacuum pumps and water pumps. Liam Grimwood explained:
In our business reliability is paramount. Any downtime has a massive impact on our productivity levels. Now, with our 3-year Utility Room Service Plan not only do we enjoy a high standard of service from just one organisation handling all our equipment maintenance needs, but at all times we are fully informed of its status. There are no more shocks or surprises, we know exactly what’s happening and what the relevant costs are.
Operations Control and Monitoring 2018 Customer support plans Product Compressor Technique Service 2018 Audit and optimization United Kingdom
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Editor's Notes: Atlas Copco Compressors is the GB sales and service operation of the Atlas Copco Group providing oil-free and oil-injected stationary air compressors, gas and process compressors, vacuum pumps, turbo expanders, nitrogen generators, air treatment equipment (such as compressed air dryers, coolers, and filters) air management systems, and custom designed engineered packages. Atlas Copco Compressors’ sales and distribution network means that specialist compressed air advice and service is always within easy reach. A team of over 80 service engineers operates across the country, to ensure maximum running efficiency and minimum downtime at its customers' sites. In the United Kingdom, Atlas Copco also handles the sales and marketing of construction equipment, portable compressors and electric power generators, industrial power tools and assembly systems – all backed up by a nationwide sales, distribution, service and maintenance network. Atlas Copco is a world-leading provider of sustainable productivity solutions. The Group serves customers through its innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. Atlas Copco develops products and services focused on productivity, energy efficiency, safety and ergonomics. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 180 countries. In 2017, Atlas Copco had revenues of BSEK 86 (BEUR 9) and about 34,000 employees. Learn more at https://www.atlascopco.com/en-uk/compressors. For all of the latest news follow us on Twitter via @AtlasCopcoUKIRE, connect with us on Facebook or find our Atlas Copco UK & Ireland LinkedIn company page. For further editorial information contact Chris Butcher on 01582 390980. For product or sales enquiries please contact 0800 181085. For further company information contact Joanna Canton Long on 01442 222240.