There's nothing more frustrating than not knowing who to contact in a breakdown situation. Or worse yet, having to coordinate multiple suppliers to bring your production back online
Facilities management company or in-house capability?
Traditionally, to be able to streamline the servicing of rotating equipment, you have the choice of negotiating a contract with a facilities management company or developing the capability to maintain the equipment in-house. Understandably you may want the additional control that comes with a streamlined maintenance operation, but hiring and training engineers capable of servicing all your rotating equipment is not the most economical option either; and neither is it something you can undertake overnight. So what do you do when the options seem limited? Go for the facilities management companies or bite the bullet and start to develop in-house experts?
Servicing your rotating equipment: a third option
Atlas Copco service for all rotating equipment: what's in it for me?
In our business reliability is paramount. Any downtime has a massive impact on our productivity levels. Now, with our 3-year FM Plan not only do we enjoy a high standard of service from just one organisation handling all our equipment maintenance needs, but at all times we are fully informed of its status. There are no more shocks or surprises, we know exactly what’s happening and what the relevant costs are.
One of my prime focuses has to be on promoting customer care and productivity. That responsibility extends way beyond maintenance matters to cover all aspects of customers’ systems, from advising how they can comply with the government’s latest carbon reduction measures to providing guidance on health and safety matters relating to their compressed air operations.
See what our customers have to say about service with Atlas Copco
The after market process starts as soon as an Atlas Copco compressor is sold. When the product leaves the process of product design, engineering, production, marketing and sales, the “real” relationship with the customer takes off. Our sales rep, planner, service technician and technical support explain how they contribute every single day to obtain the ultimate customer satisfaction . That is how they convince the customer to stay with us and let us re-start the process of product design until sales over and over again.
