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Meet our Power Technique Product Experts
Atlas Copco Power Technique’s Electrical Technician, Sabelo Dube, explores the true merits of exceptional customer service
Service Technician - Sabelo Dube
Sabelo Dube
Having successfully attained his National Diploma in Engineering, his Electrical Trade Test as well as his Wireman’s Licence, Sabelo kicked off his career journey at Atlas Copco, proudly joining the Power Technique Service team on 1 December 2023.
Service flows through Sabelo's veins, fuelling his commitment to delivering an exceptional customer experience. “The PTS team adds tremendous value for our customers, contributing to the sustainability of their business,” asserts Sabelo. “By performing service and repairs according to OEM specifications, we assist our customers in maintaining high quality work through well-supported Atlas Copco equipment.
We offer quality parts that leads to a quality service.” Sabelo strongly believes that rapid service delivery to minimise downtime, coupled with consistently keeping customers informed about job progress, form the cornerstones of outstanding service.”
“To introduce and lead our game-changing technology.” This is the vision of Sabelo Dube, Electrical Technician for Atlas Copco Power Technique’s Service division - PTS.
Sabelo is particularly excited about Atlas Copco’s new advanced VSD compressor that is reshaping the future of compressed air. “Atlas Copco is continually introducing enhanced technologies to improve product efficiency and reliability.
The PTS team therefore plays a key role in ensuring that Atlas Copco’s evolving products remain relevant in the market.” He also points out that the Service division is a revenue generating hub for the company. Sabelo expresses that the professionalism of the PTS team is what he values most working at Atlas Copco. “We operate in a collaborative environment where mutual respect and expertise unite to enhance service delivery for our customers.”
“We operate in a collaborative environment where mutual respect and expertise unite to enhance service delivery for our customers.”
When handling electrical systems, Sabelo prioritises safety measures, always adhering to the biggest safety rules - open, isolate, test, earth and / or insulate before touch. “To ensure complete accuracy, I tackle electrical issues in power equipment by utilising the equipment's wiring diagram together with relevant measurement instruments.” Reflecting on a particularly complex and challenging issue he successfully resolved, Sabelo recalls the on-site programming of a Power Management System on a TwinPower generator in accordance with the customer’s specifications.
Driven by his commitment to excellence and his genuine passion for customer satisfaction, Sabelo exemplifies professionalism in every aspect of his work. Atlas Copco customers can count on exceptional service from Sabelo that is not only efficient but also tailored to their exact needs, making him an invaluable asset to the Power Technique Service division.