Smart machines and the Industrial "Internet of Things" will push sweeping change through nearly every industry on the planet. It will be among the most important technical and business trend of our lifetimes. Atlas Copco Airpower acknowledges this trend and we are actively implementing smart systems into all our machines.
Our team belongs to the Airtec division and develops compressor room controllers (Optimizer 4.0, Smart2NET, Smart2SCADA, SmartVIEW) and the supporting software tools. Our team acts as an internal software company. The product and knowledge transfer of new products & solutions from engineering to operations (service division & customer centers) is an essential part of a successful market introduction. Comprehensive follow-up and support from the developer team is absolutely required.
Therefore, we are looking for a self-driven support engineer to join our team. You will have a versatile role where you will collaborate with the product owners, developers, product managers and the technical support team from the service division.
A main task will be to analyze level 3 fundamental problems reported by our stakeholders. Reproduce them in our lab set-ups and together with the developers you will define a strategy to solve them.
You will standardize and improve the reporting process to boost the overall communication from the end-customer all the way to the engineering team. Together with the product owners and our (automated) test team you will help in verifying the user stories and its features for new software releases. you will also participate in validating the final acceptance tests.
Although we do not expect you to do actual software development, you will become a true product expert in the domain of the Atlas Copco controllers and the linked tooling eco-system.
Skills and experience
We add value wherever we do business
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
Learn more at www.atlascopcogroup.com