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Vacuum solutions

Cyber Physical System Support Engineer

  • Functional area: Engineering
  • Country: Belgium
  • City: Antwerp
  • Company name: Atlas Copco Airpower N.V.
  • Date of Posting: October 8, 2019

Your future job

Smart machines and the Industrial "Internet of Things" will push sweeping change through nearly every industry on the planet. It will be among the most important technical and business trend of our lifetimes. Atlas Copco Airpower acknowledges this trend and we are actively implementing smart systems into all our machines.

Our team belongs to the Airtec division and develops compressor room controllers (Optimizer 4.0, Smart2NET, Smart2SCADA, SmartVIEW) and the supporting software tools. Our team acts as an internal software company. The product and knowledge transfer of new products & solutions from engineering to operations (service division & customer centers) is an essential part of a successful market introduction. Comprehensive follow-up and support from the developer team is absolutely required.

Therefore, we are looking for a self-driven support engineer to join our team. You will have a versatile role where you will collaborate with the product owners, developers, product managers and the technical support team from the service division.

A main task will be to analyze level 3 fundamental problems reported by our stakeholders. Reproduce them in our lab set-ups and together with the developers you will define a strategy to solve them.

You will standardize and improve the reporting process to boost the overall communication from the end-customer all the way to the engineering team. Together with the product owners and our (automated) test team you will help in verifying the user stories and its features for new software releases. you will also participate in validating the final acceptance tests.

Although we do not expect you to do actual software development, you will become a true product expert in the domain of the Atlas Copco controllers and the linked tooling eco-system.

Jobrole

  • Technical support of our controller hardware and software
  • Research and identify solutions to software and hardware issues together with our team and our stakeholders
  • Document technical knowledge in the form of notes and manuals to standardize and improve the reporting process and the knowledge of our stakeholders
  • Provide technical support and training in terms of hardware and software of our systems to our stakeholders
  • Improve and try new ways for troubleshooting and problem analysis
  • Test and verify user stories and new software features together with our test team

Skills and experience

  • Proven work experience as a Support Engineer, Field Engineer, or similar role
  • You have a technical education background in Electronics or similar
  • Hands-on experience with Windows, Office 365 and Linux as a plus
  • Ability to provide step-by-step technical help, both written and verbal
  • Experienced with the Atlas Copco compressor controllers and its software tools is a plus
  • Good understanding of computer systems, networks, control systems and PLC’s
  • Motivation to learn new skills and technologies in hardware and software
  • Excellent oral and written communication skills in English, any other language is a plus

Personality requirements

  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Analytical, curious, eager to learn
  • You like to investigate root causes of technical problems and challenges
  • You can operate with a high degree of autonomy
  • You take ownership and technical lead
  • You are result driven
  • You try new ideas, methods and technologies because you are convinced there is always a better way
  • You are a real team player

We add value wherever we do business

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more at www.atlascopcogroup.com