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CRM administrator

  • Functional area: Marketing
  • Country: Belgium
  • City: Antwerp
  • Company name: Atlas Copco Airpower N.V.
  • Date of Posting: January 10, 2020

Your future job

Job description

Within the Industrial Air division we are currently looking for a CRM administrator.

Your responsibility is to manage the administrative work and maintenances related to the CRM tool, which is called Cloud for Customer (C4C) in an efficiently way.

You support all brands within the industrial air division so that customer centres  can accelerate on sales efficiency .

Your tasks:

You will support the divisional BPX in matters related to an efficient quotation process in C4C.

You will centrally manage data, processes and systems related to an evolving CRM system.

You collect, validate and publish documents (product descriptions and technical data sheets) in C4C.

You coordinate with translators to publish the information in different languages.

You coordinate with customer centers for their validation prior to publication.

You maintain divisional materials including product descriptions and technical datasheets that are necessary for CRM tool.

You prevent duplication of work, possible errors at customer centers.

While you maintain the data, you will also update those to other platforms such as Sharepoint, Business Portal etc.

You will be the first point of contact for customer centers for matters related to divisional materials.

You work together with the communication and marketing team to keep customer centers informed on new updates or releases.

You take part in user acceptance testing for new implementation or projects and coordinate the different (sub-)projects originating from it.
Depending on evolution of the quotation tool /CPQ  you may be required to make developments in the processes & systems as deemed necessary by industrial air division.

Be able to prepare divisional reports on adoption, data quality etc. and  and organize regular follow-up and updates for each part of the world

You are able to make spot checks on quality of the quotation , usage of the Divisional materials and further discuss with customer centres for improvement .

 

Educational requirements

Bachelor degree (e.g. office management)

Personality requirements

Drive customer success: You demonstrate a genuine interest in accurately understanding and action on customer needs and expectations.

Improve business results: you show interest in the fundamentals of how the business works and understand how you can contribute to business success.

Lead yourself: you follow through and take responsibility for successes and failures in your own work. You engage in activities to broaden your own knowledge and skills.

Focus on team success: you actively collaborate with others and openly share knowledge and experiences.

Embrace sustainability: you follow stated policies and practices as well as honor agreements and commitments.

Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. 
We believe that people make it happen and with us you are empowered to act.  Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.