Privacy Notice Customers

Categories of personal data Purposes Legal basis
Contact information:
  • Name
  • Job title
  • Username
  • Mailing address
  • Phone number
  • E-mail address 
Effective and efficient communication:
  • Respond to your questions
  • Fulfill our obligation to keep you informed about safety matters
  • Communicate technical changes
  • Responding to questions or concerns

Legitimate interests

Necessary for the performance of our contract

Relationship information:
  • The type of products and services that may interest you
  • Contact and product preferences
  • Languages
  • Marketing preferences
Efficient marketing:
  • Understand what products and services information you would be interested in receiving
  • Send information about our products and services of interest to you
  • Providing customer service, support and training
  • Provide effective communication in the language of your choice
  • Interacting with you, analyzing and improving the products and services we offer
  • Invitations to our events

Legitimate interests


Transactional information:
  • Purchases
  • Customer account information
  • Order and contract information
  • Shipping and billing information
  • Service and warranty data
  • Details for taxes
  • Transaction and correspondence history

Managing our contractual obligations:

Fulfilling your orders for products or services and related activities, shipping and billing, warranty and service, payment processing

Necessary for the performance of our contract
Financial data:
  • Credit or payment information
  • Bank account details

Financial control:

  • Assess credit and payment history, facilitate payments
  • Fulfill anti-money laundering obligations

Manage rebates and refunds

Legitimate interest

Necessary for compliance with legal obligations

Security and compliance information:
  • Information for conflict checks
  • Fraud prevention information and criminal convictions
  • Information necessary for the security of our premises, such as visual recordings
  • Data from incidences occurring during visits to our manufacturing facilities, and any injuries that may occur from use of our equipment
  • Addressing environmental, health, and safety issues, including injury and damage claims
  • Corporate governance, audit, reporting and legal compliance
  • Managing import, export and other trade compliance controls, including authorizing applications and management, determining access to controlled technology and/or commodities, and screening sanctions and embargoes
Necessary for compliance with legal obligations

Our products may collect system and event information relating to their setup, configuration and operation, as well as information collected by our products in their ordinary course of operation. This information may include sensor data, equipment data, energy usage data, fault data, event data, environmental data and other internal and external data as well as product usage information and product performance data. In some circumstances, this information may include personal data. The nature and extent of the information collected by our products will vary based on the type and function of the product and the type of services for which they are used, subject to applicable laws.