TechCover

Q: What is software maintenance?

Software needs several types of maintenance. It may be just a routine task since bugs are discovered by some users, or it may be a significant event. The following are some types of maintenance based on their purposes: Corrective Maintenance to correct or fix problems discovered by users or by user error reports. Adaptive maintenance to keep the software product up-to-date and adapted to the ever-changing world of technology and business. Perfective Maintenance to keep the software relevant over a long time. It provides new features and meets new user requirements for refining the software and improving reliability and performance. Preventive Maintenance to prevent future problems. It aims to attend to problems that are not significant now but may cause severe issues in the future. TechCover software maintenance contracts from Atlas Copco include all the above and more! Not only ensuring the health and availability of your software but also helping the users get the most from it through regular trainings, change management assistance and general application support.

Q: Why do I need software maintenance?

The lifecycle of your software does not start when coding starts and end with the product launch. Instead, it is an ongoing lifecycle that allows the software to evolve and deliver more value through development and maintenance. Technology is rapidly changing and software, if it is being used, must be updated, and maintained properly. Software maintenance contracts provided by professional software suppliers offer peace-of-mind protection by keeping you covered for compatibility issues, bugs, and other software problems. In terms of costs, proactive software maintenance contracts enable you to gain control over your software maintenance budget. If you are covered for software issues and receive regular updates, your overall IT expenditures will be reduced to a planned yearly maintenance fee . This eliminates unexpected repair costs and of course, production downtime costs caused by software issues.

Q: What is Health Check software and why is it important?

TechCover Health Check is the backbone of the maintenance contract. Health Check software runs next to your software product, monitoring in real-time the health of the entire system (application, database, host, and network). Thanks to Health Check, we can deliver proactive services and automatically fix minor issues directly.

Service Level Agreement for software maintenance

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TechCover is Atlas Copco's complete service-level agreement for all your software needs. It provides the proper support and efficient solutions to keep your software up and running, improving quality, productivity, and system uptime.

Why TechCover?

Today's industry has grown into a huge, complex ecosystem with multiple levels of connectivity, from ERP and MES to Controllers, HMIs, and Tools. We are facing a rapid technological evolution.

What do I get?

We offer prioritized support, nonstop software expertise, reduced resolution times, and software updates and upgrades.

What are the benefits?

You can protect your production investment while optimizing production performance, quality, and availability. Plus, TechCover helps minimize production risks.

TechCover

Quality Critical

This is an essential service level agreement for your software needs. It ensures reliable support and effective solutions to maintain your software's functionality, enhancing operational efficiency and system stability.

Remote Support during working hours
Effective and transparent solutions
Access to critical upgrades and updates
Up-to-date security features

TechCover

Production Critical

Benefit from this complete service level agreement, providing fast response times, personalized application assistance, and proactive monitoring software, ensuring maximized performance, productivity, and system uptime.

All Quality Critical advantages
Around-the-clock professional assistance worldwide
Proactive software monitoring
Automatic problem detection and resolution

Remote support
	Quality Critical	Production Critical
Remote support	< 2 hours response time, Monday - Friday from 8am to 5pm	< 30 minutes response time, 24 hours / 5 days a week
TechCover Portal
TechCover Portal
Online product training
Online product training
Updates & Upgrades
Updates & Upgrades
Health Check Monitoring
Health Check Monitoring
Health Check Alerts
Health Check Alerts
Health Check Reports
Health Check Reports
Application and configuration support
Application and configuration support

Frequently Asked Questions

What is software maintenance?

Software needs several types of maintenance. It may be just a routine task since bugs are discovered by some users, or it may be a significant event. The following are some types of maintenance based on their purposes:

Corrective Maintenance to correct or fix problems discovered by users or by user error reports.
Adaptive maintenance to keep the software product up-to-date and adapted to the ever-changing world of technology and business.
Perfective Maintenance to keep the software relevant over a long time. It provides new features and meets new user requirements for refining the software and improving reliability and performance.
Preventive Maintenance to prevent future problems. It aims to attend to problems that are not significant now but may cause severe issues in the future.

TechCover software maintenance contracts from Atlas Copco include all the above and more! Not only ensuring the health and availability of your software but also helping the users get the most from it through regular trainings, change management assistance and general application support.

Why do I need software maintenance?

The lifecycle of your software does not start when coding starts and end with the product launch. Instead, it is an ongoing lifecycle that allows the software to evolve and deliver more value through development and maintenance.

Technology is rapidly changing and software, if it is being used, must be updated, and maintained properly.

Software maintenance contracts provided by professional software suppliers offer peace-of-mind protection by keeping you covered for compatibility issues, bugs, and other software problems.

In terms of costs, proactive software maintenance contracts enable you to gain control over your software maintenance budget. If you are covered for software issues and receive regular updates, your overall IT expenditures will be reduced to a planned yearly maintenance fee. This eliminates unexpected repair costs and of course, production downtime costs caused by software issues.

What is Health Check software and why is it important?

TechCover Health Check is the backbone of the maintenance contract. Health Check software runs next to your software product, monitoring in real-time the health of the entire system (application, database, host, and network).

Thanks to Health Check, we can deliver proactive services and automatically fix minor issues directly.

Visit the complete FAQ section