TechCover

Service Level Agreement for software maintenance

What is TechCover?

TechCover is a software support and maintenance contract that maximizes your productivity and system uptime while providing performance improvements.

What do I get?

We offer prioritized support expertise, reduced resolution times, and software updates. TechCover is designed and built based on global best practices, and you can get it all at a fixed cost.

What are the benefits?

You can protect your production investment while optimizing production performance, quality, and availability. Plus, TechCover helps minimize production risks.

TechCover is a service level agreement for Atlas Copco software, designed to meet and exceed your specific support requirements.

TechCover maintenance contract helps you make the best of the software at a planned cost. Thanks to that, your production investment, performance, quality, and availability are secured. No surprises!

TechCover software service level agreement: Frequently Asked Questions

What is software maintenance?

Software needs several types of maintenance. It may be just a routine task since bugs are discovered by some users, or it may be a significant event. The following are some types of maintenance based on their purposes:

Corrective Maintenance to correct or fix problems discovered by users or by user error reports.
Adaptive maintenance to keep the software product up-to-date and adapted to the ever-changing world of technology and business.
Perfective Maintenance to keep the software relevant over a long time. It provides new features and meets new user requirements for refining the software and improving reliability and performance.
Preventive Maintenance to prevent future problems. It aims to attend to problems that are not significant now but may cause severe issues in the future.

TechCover software maintenance contracts from Atlas Copco include all the above and more! Not only ensuring the health and availability of your software but also helping the users get the most from it through regular trainings, change management assistance and general application support.

Why do I need software maintenance?

The lifecycle of your software does not start when coding starts and end with the product launch. Instead, it is an ongoing lifecycle that allows the software to evolve and deliver more value through development and maintenance.

Technology is rapidly changing and software, if it is being used, must be updated, and maintained properly.

Software maintenance contracts provided by professional software suppliers offer peace-of-mind protection by keeping you covered for compatibility issues, bugs, and other software problems.

In terms of costs, proactive software maintenance contracts enable you to gain control over your software maintenance budget. If you are covered for software issues and receive regular updates, your overall IT expenditures will be reduced to a planned yearly maintenance fee. This eliminates unexpected repair costs and of course, production downtime costs caused by software issues.

What is Health Check software and why is it important?

TechCover Health Check is the backbone of the maintenance contract. Health Check software runs next to your software product, monitoring in real-time the health of the entire system (application, database, host, and network).

Thanks to Health Check, we can deliver proactive services and automatically fix minor issues directly.

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TechCover for Error Proofing Solutions 3.6 MB, PDF
TechCover ToolsNet 1.6 MB, PDF

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