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Frequently Asked Questions

Look at the list below to get to your questions quicker. Our Frequently Asked Questions for Atlas Copco could help get you what you need before contacting customer service. This is a great place to find self-serve tools for manbuals, parts and finding a dealer in your local area. 

Frequently Asked Questions

How do I contact Atlas Copco Power Technique?

Customer Service Phone: 1-800-732-6762 

Customer Service Email: acce.customerservice@us.atlascopco.com

Where can I find parts manuals and other machine specific information and look up spare parts for my machine?

Power Connect is the preferred application to find information for a specific serial number.

LOOKUP PARTS MANUALS AND MACHINE INFORMATION FOR A SPECIFIC SERIAL NUMBER

Power Connect - Atlas Copco

*Also available as an app for your phone*

Power Connect YouTube video

Our Parts Online Guest accounts can also be used to lookup parts manuals and spare parts.  Please try Power Connect first!

PLEASE NOTE YOU CAN ONLY LOG INTO ONE BRAND OF POL AT A TIME.  IF YOU NEED TO SWITCH TO ANOTHER GUEST POL BRAND, CLEAR WEB BROWSER HISTORY, COOKIES and CACHE THEN CLICK GUEST LINK.

AC Parts Online - Guest Account

I’m currently a dealer for Power Technique, do you have a self-service ecommerce site I can use?

Yes, we encourage our dealers to use our Shop Online site for placing orders, tracking shipments, looking up invoices, etc…  Click here to request a Shop Online account.

For questions regarding Shop Online, please email us, or call at 1-800-732-6762.

If I am not a dealer for Power Technique North America, how can I purchase your equipment / parts?

Please visit our Dealer Locator to find an authorized dealer near you.

Where can I find MSDS for your lubricants and fluids?

Please check our online MSDS resource here.

What if I received the wrong part, can you send me the correct item?

Contact customer service via email or phone with your order number and they will support your inquiry. See contact infomartion above. 

Who is my local sales contact for Atlas Copco products?

You can contact your regional Atlas Copco contact directly by viewing their information at the links below. 

Regional Sales Contact Sheet USA

Regional Sales Contact Sheet Canada

Parts & Service Contact Sheet