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Frequently Asked Questions

To help ease your concerns, our sales and support team have outlined below the answers to the most common questions they get asked regarding our online selection.

Buying industrial equipment such as air compressors and ancillaries online may not seem like the easiest thing, especially when you are uncertain if you have the right machine to fit your requirements. Then there are matters of stock, shipping, and payment, all of which you would normally have answered during the traditional sale process.

Can I get some advice before I place an order?

We are happy to answer any query you may have before purchasing equipment from the Atlas Copco Web Store or even after you have made an online purchase. The team is available between 9AM and 5PM, every Monday to Friday (except bank holidays in the United Kingdom) via our live chat tool, email or via phone.

How can I check stock?

We normally hold stock of all the machinery available on the Atlas Copco Web Store, but it is occasionally possible that stock of a popular product has been depleted and is pending replenishment at the time of your enquiry.

If you would like to check stock before ordering, please contact our team via live chat, email or phone; they will be happy to find out the current status of your desired product.

How can I pay for my order?

You can pay via credit/debit card or via BACS transfer. Simply go to the checkout screen and select your payment method.

When paying by credit/debit card you can fill your card details in via our secure payment service operated by Opayo (formerly SagePay). This is usually the quickest and easiest way to pay for your order.

If you choose the BACS transfer you will find our bank details on the confirmation page following the placement of your order.  Depending on your bank, this can sometimes take a little bit longer for the payment to clear.

What happens when I place an order?

Once your order has been placed you will receive an order confirmation email. Sometimes, this can accidentally end up in your junk/spam mail so please check those folders as well.

As soon as your order is ready for release, we will contact you once more to confirm the exact delivery date. You will receive an e-mail confirming this.

Alternatively, create an account with us and track your order through your o wn customer portal of the Atlas Copco Web Store.

How long will it take for my order to be delivered?

If your item is in stock, once payment has cleared you should receive your order within 1 – 3 working days.

If your item is unavailable or there are any issues, our sales team will be able to assist you further. In these cases, we will try our best to find a suitable alternative, depending on your process and requirements.

The Atlas Copco Web Store offers a full consultative sale process so our team will always talk you through your options and answer any questions and concerns that you may have in the eventuality of a delay in the delivery of your purchase.

Can I place an order now and have it shipped at a later date?

Unfortunately, this is not possible as some of our items are shipped directly from our factory and some from our local stock. If you’d like to set a later date please contact a member of the team who will be able to advise you further.

Can I have my order shipped to an address that is different to my billing address?

Absolutely. Upon the checkout page, you will see an option to add a different address for your shipping. If you create an account with us you can manage your billing and shipping address for any future orders.

I’ve ordered multiple products or a bundle option. Will all the items arrive together?

Depending on the item and availability items may not arrive in one delivery. We will aim to get each item to you as quickly as possible. We will notify you of each set of items letting you know when each item is expected to arrive.

How do I change or cancel an order?

If you need to make any changes to an order you have already placed, please contact our support team who will be able to assist you with this.

I want to return an item I've purchased online. How do I go about this?

Please contact our team at webstore.uk@atlascopco.com before returning any items.

All items which are accepted as returns will be subject to a handling charge and must be forwarded to our address as follows at your own expense: Swallowdale Lane, Hemel Hempstead, Herts, HP2 7EA.

What is the warranty on your products?

All our products come with a standard 12-month manufacturer’s warranty from the delivery date.

Our G range of industrial compressors available through The Compressor Store are eligible for a free 7-year warranty when they are backed by a Guardian service plan offered through Atlas Copco or select distributors. If you are interested in this value-added service, speak with our team before your purchase or mention during the purchase process that you are interested in the 7-year warranty.

What happens if my order needs to be delivered abroad?

Unfortunately, we do not deliver abroad. The UK Atlas Copco Web Store is a service available to customers based in the United Kingdom only and, as such, delivery will only be made to locations in the territory of the United Kingdom.

To find out if there is an Atlas Copco online store that delivers to your country of choice, please visit the Atlas Copco site for that respective country. If in doubt, you should always reach out to the customer support representatives from the country where you require your equipment delivered.