Software maintenance is key to guarantee your software’s health, functionality, and security. But what is it exactly? And how can you make sure you’re doing everything correctly? In this article, we address some of the most Frequently Asked Questions about software maintenance.
What is software maintenance and how many types exist?
Software needs several types of maintenance. It may be just a routine task or a significant event. There are several types of software maintenance depending on the purpose:
- Corrective Maintenance to correct or fix problems discovered by users or error reports.
- Adaptive maintenance to keep the software product up-to-date and adapted to the ever-changing world of technology and business.
- Perfective Maintenance to keep the software relevant over a long time. It provides new features and user requirements for refining the software and improving reliability and performance.
- Preventive Maintenance to prevent problems that are not significant now but may cause severe issues in the future.
Why do I need software maintenance?
The lifecycle of your software is ongoing and allows the software to evolve and deliver more value through development and maintenance.
As technology is rapidly changing, software must be updated and maintained correctly. Maintenance contracts provided by professional software suppliers offer peace of mind by keeping you covered for compatibility issues, bugs, and other problems.
Financial-wise, you can gain control over your maintenance budget with proactive software maintenance contracts. If your software receives regular updates, your overall costs will be reduced to a planned yearly maintenance fee. This eliminates unexpected repair and production downtime costs caused by software issues.
Moreover, regular updates can address minor issues and improve the software’s functionality, performance, compatibility, and security, particularly if performed once a year.
What is TechCover?
TechCover is a service level agreement for Atlas Copco software designed to meet and exceed your specific support requirements at a fixed cost. We provide prioritized support expertise, reduced resolution times, and software updates to maximize your productivity and system uptime while providing performance improvements.
What is the software Health Check and why is it important?
TechCover Health Check is the backbone of Atlas Copco’s software maintenance contracts. It is another software that runs next to your product, monitoring the entire system’s health in real-time (application, database, host, and network).
Thanks to this crucial piece of the puzzle, with our TechCover contracts, we can deliver proactive services and automatically fix minor issues directly.
-
200+
TechCover contracts worldwide
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90%
contract renovation rate
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110
software updates in 1 year
What are the TechCover software maintenance key features?
- Help Desk that analyzes, troubleshoots, implements updates, provides product support, and conducts training.
- Health Check. The core back-end provides 24/7 real-time monitoring, automatic system repair, and alerting.
- Issue Tracking. Supports traceability of service requests, guided incident reports, and escalations to application owners.
- TechCover Portal. All you need in one place! A dedicated web portal where you can find an overview of your system’s health, issues and requests, available updates, training, and monthly reports.
TechCover software maintenance contracts from Atlas Copco ensure the health and availability of your software. Moreover, TechCover supports the users to make the most out of the software product through regular training, change management assistance, and general application support.
Watch the video and learn more about our software maintenance services:
