Reviving Reliability: Customer Recovery with Atlas Copco Genuine Parts
In any operation, the choice between genuine and non-genuine parts can have a significant impact on equipment performance and operational efficiency. This success story reveals how the use of genuine components not only resolved a critical production issue but also renewed Atlas Copco's partnership with a valued customer.
The initial set back
A manufacturing facility that specialized in engineered plastic products was facing a significant setback due to recurrent failures and breakdowns of a crucial air compressor unit. The premature breakdown was caused by the use of non-genuine parts and oil from an uncertified supplier lacking technical experience which consequently left the customer high and dry with the problem. The frequent machine failures resulted production delays, increased maintenance costs, and heightened frustration among facility management.
Genuine parts VS Non-genuine parts at customer site
The image below shows the evident difference between genuine and non-genuine parts used at the customer's site.
What are the findings:
The following are some of the typical issues our team identified in the customer's crucial machine.
(1) Scratches on both male and female screw element, (2) Male and Female Rotor surface Damage, (3) Non-drive housing damage due to element contact
Atlas Copco's swift resolution
Relying on Atlas Copco's Genuine Parts calculator, the team was able to statistically demonstrate the higher risk and total cost of ownership associated with employing "Tier B" pirate parts as compared to genuine Atlas Copco parts.
Following a discussion of the technical scope and commercial parameters, the Atlas Copco service team promptly performed the necessary repair. And not long after, the air compressor recovered and re-started up again, allowing the production facility to resume operations without any further delay.
Building trust
Beyond the technical success, the partnership between Atlas Copco and the manufacturing facility re-solidified a relationship built on trust and commitment. The immediate and efficient response, the quality of the genuine parts, and level of expertise provided by Atlas Copco's service team demonstrated the company's commitment to customer satisfaction. This triumph highlights the significance of working with reliable experts and investing on genuine parts as a strategic move towards sustainable success in daily operations.
