February 18, 2016
Atlas Copco has appointed Ken Revell and Stef Lievens to lead its Compressor Technique Service (CTS) division in the UK. The division has recently been re-structured to help customers improve the uptime of their compressed air and vacuum systems through an expanded range of aftermarket services, including air compressor optimisation, big data analysis, remote monitoring, predictive maintenance, as well as genuine spare parts and service.
Ken Revell has assumed the position of Business Line Manager for Sales & Marketing within the UK CTS division, having originally joined Atlas Copco in 2004 as a sales engineer. Following this, he took on the position of customer care manager before becoming sales manager for Atlas Copco’s Industrial Air division in 2012. In his new customer facing role, Ken will focus on increasing uptake and awareness of the company’s wide range of compressor maintenance plans, which provide compressed air users with the flexibility to choose a service plan that meets their specific requirements.
My goal is to help customers ensure their compressor or vacuum pump is working efficiently at all times, whether by leaving maintenance in their hands through the provision of genuine compressor parts and oils, or by us servicing their compressed air or vacuum systems at predetermined intervals to lower the risk of unexpected problems and optimise their production processes. At the other end of the spectrum, we offer a total compressed air management package, incorporating our cutting-edge SmartLink data monitoring program, which offers customers total peace of mind by taking maintenance almost completely out of their hands.
Meanwhile, Stef Lievens has been appointed as Business Line Manager for Service Operations within the UK CTS division. Stef joined Atlas Copco in 2010, initially as a manufacturing engineer, before becoming a service specialist in 2012. In his new role, Stef will focus on improving the customer experience by enhancing the services that increase compressed air system uptime, and optimising systems and processes behind the scenes.
One of the main ways Stef plans to do this is via Atlas Copco’s newly formed Business Intelligence Unit, which has been specifically tasked with system optimisation and processing data. This includes the information collected from compressors fitted with a SmartLink data monitoring box. By intelligently analysing the data received from SmartLink, which helps predict and anticipate technical problems or inefficient running patterns, Atlas Copco will be able to significantly increase the uptime of its customers’ connected machines.
Using remote monitoring technology, it is now possible for us to increase the uptime of our customers’ compressed air and vacuum systems, and predict their maintenance requirements, thus ensuring an improved user experience. As a company, Atlas Copco is embracing the movement towards big data and the Internet of Things, and it is my goal to make further progress in this area, with our SmartLink technology leading the way.
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Atlas Copco Compressors is the GB sales and service operation of the Atlas Copco Group providing oil-free and oil-injected stationary air compressors, gas and process compressors, vacuum pumps, turbo expanders, nitrogen generators, air treatment equipment (such as compressed air dryers, coolers, and filters) air management systems, and custom designed engineered packages.
Atlas Copco Compressors’ sales and distribution network means that specialist compressed air advice and service is always within easy reach. A team of over 80 service engineers operates across the country, to ensure maximum running efficiency and minimum downtime at its customers' sites.
In the United Kingdom, Atlas Copco also handles the sales and marketing of construction and mining equipment, portable compressors and electric power generators, industrial power tools and assembly systems – all backed up by a nationwide sales, distribution, service and maintenance network.
Atlas Copco is a world-leading provider of sustainable productivity solutions. The Group serves customers with innovative compressors, vacuum solutions and air treatment systems, construction and mining equipment, power tools and assembly systems. Atlas Copco develops products and services focused on productivity, energy efficiency, safety and ergonomics. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 180 countries. In 2015, Atlas Copco had revenues of BSEK 102 (BEUR 11) and more than 43,000 employees. Learn more at www.atlascopco.co.uk/compressorsuk.
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