Reducing adhesive waste with a flat follower plate retrofit
August 25, 2026
Discover how flat follower plate retrofit reduced adhesive waste by up to 72.6%, cut costs, reduce changeovers, and lower CO₂e emissions.
With more than a decade of focused know-how and extensive expertise, we’re ready to help bring your production to entirely new levels.
The four levels of Atlas Copco support
Atlas Copco has four distinct levels of support: Self-help support, ToolFix support, advanced remote support, and on-site support.
Levels 1 & 2 are for the more general support types, including product questions, event or error definitions, repair/calibration information, software licensing and downloads, and more.
Levels 3 & 4 are for the more complex support requests, both planned or unplanned. Offerings in these levels include diagnostics and resolution assistance, programming changes, PLC/Fieldbus inquiries, along with situation management and emergency on-site support.
Level 1 – Self help support
To check on the status of an order, please visit WheresMyTool.
• Tool status
• Catalogs
• Product information
• Certificates
• Drawings
Request a software license reset
Request a software license reset
Click here to fill out our software license reset request form.
Click here to fill out our software license reset request form.
Request a software update
Request a software update
Looking to upgrade to the latest software or firmware for your equipment? Fill out our software update request form.
Looking to upgrade to the latest software or firmware for your equipment? Fill out our software update request form.
Learn from our experts
Learn from our experts
Advice from Atlas Copco's Service professionals.
Advice from Atlas Copco's Service professionals.
Explore our Service Solutions
Explore our Service Solutions
Discover our service offerings for production, such as StartUp, Tool Maintenance, Optimization, and Analysis.
Discover our service offerings for production, such as StartUp, Tool Maintenance, Optimization, and Analysis.
Level 2 – ToolFix support
Click here to receive Level 2 support.
• ToolFix phone/email support
• Ticket creation
• How-to basics
• Event definition
• Basic troubleshooting
• Escalation (if required)
• License reset
• Software download
• Compatibility
Level 3 – Advanced remote support
Click here to receive Level 3 support.
• Assist with diagnostics and resolution
• Assist with requested programming changes
• Gather information to assist in solving failures
• Database
Level 4 – On-site support
Click here to receive Level 4 support.
• Planned or Unplanned
• Programming
• Troubleshooting
• Emergency support
• Situation management
• Production support required
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Topic
Calibration FAQs
July 30, 2026
Everything you need to know about calibration, standards, accreditation, and best practices.
Driving precision under pressure in heat pump manufacturing
June 22, 2026
In this success case, we see how Atlas Copco helps heat pump manufacturers boost productivity and quality with smart automation and precision tightening solutions
The heat is on: tackling challenges in heat pump manufacturing
June 22, 2026
The heat pump market is growing fast, and manufacturers face rising pressure to scale production efficiently. Explore the key challenges Atlas Copco sees in efficiency, flexibility, sustainability, and safety.
From day one to full productivity: the importance of getting tool installation right
May 4, 2026
Starting a new operation requires careful planning, investment, and training. Yet one critical phase is often underestimated: the installation of tools and systems.
From assumption to assurance: Testing fastener conditions for automation success
March 23, 2026
Even small fastener variables can determine the success of an automated tightening process. In this article, Atlas Copco’s Tightening Services experts partner with an automotive manufacturer to evaluate how chamfer design and axial misalignment impact rundown consistency. Through targeted testing that simulates real-world production conditions, the team identifies fastening scenarios that deliver the most reliable results, helping reduce risk and enable a stable, confident automation strategy.
How can Atlas Copco support data center equipment manufacturers?
February 20, 2026
Discover how Atlas Copco supports data center equipment manufacturers in scaling production while ensuring precision, traceability, and reliability with smart, data-driven assembly solutions.
ToolsNet 8 features explained: What manufacturers need to know
February 12, 2026
ToolsNet 8 delivers real‑time production insights, advanced traceability, and seamless IAS integration to help manufacturers improve quality and maintain efficient, reliable assembly processes.
Solving automotive fastening quality issues without costly design changes
February 10, 2026
A major automotive manufacturer faced a critical fastening-related quality issue, the assumed solution involved costly design changes or new equipment.
Driving measurable cost savings through a collaborative manufacturing partnership
January 14, 2026
Maintaining safety, quality, and timeliness is essential to your manufacturing processes, especially in the automotive industry. Our customer knew this to be true and asked the experts at Atlas Copco to help identify, validate, and implement cost reductions at their facility. This enabled their teams to remain productive, while ours got to work, reducing costs while maintaining uptime, operator safety, and throughput.
Cybersecurity starts with maintenance: How TechCover protects you
December 1, 2025
When we think of “cybersecurity,” most of us picture firewalls, complex passwords, and antivirus software. Yet in reality, one of the most common attack vectors lies in something far simpler: outdated software.
In the vision of Smart Factory, what can data do for you?
June 17, 2025
Explore how data-driven production transforms Smart Factory. Discover the impact of AI, connected systems, and real-time insights on manufacturing.
